Safaricom Sim card replacement procedure in UAE

• Once you buy safaricom sim card replacement, send an email to *customercare@safaricom.co.ke* requesting them to assist you to replace your lost sim card.

• Make sure the duration since you lost it is not more than a Yr.

*Attachments: *

        -  New sim card/s photo without scratching the pin/puk. 

         - Colored Kenya id copies both sides 

          -The lost phone number/s 

          -Your reachable & active UAE number. 

• Wait for their response and always respond to them using the same thread of mail to avoid inconveniences. 

• They will ask you to provide the below: Therefore, be ready with answers.

          *Mpesa Balance

          Year of Mpesa registration

          *Last Airtime/data purchase & balance. 

          *Last 3 successful mpesa transactions you did and how much. 

          *Alternative roaming contact number/s

          *Mshwari limit

          *Fuliza limit 

          *4 most & recent frequent dialled numbers

          *Recent safaricom service you initiated like reversal, Fuliza, puk etc

          *New sim replacement plate number*(ask Kings 0551965180 /0525352740 on this). 

          *Kenya Passport Bio data page 

          *Recent Kenya exit stamp

           *Recent Uae entry stamp

This is for authentication purposes to avoid fraud/ scammers/cyber crimes.

NB:They might also ask you to visit consulate /embassy with your passport to authenticate that it's the real you and get stamp for those exit /entry stamps. (Rare cases )